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02

Run the day-to-day

The calendar, appointments, waiting list, staff schedule and client records: the day at the front desk.

8 steps · 18 min

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  1. Finding your way around the calendarThe Day, 3-day, Week, Month and List views, the day's figures, the filters, the card colours and the occupancy tab. 3 min read
  2. Creating an appointmentService, stylist, day, slot, client: the form only offers truly free slots, and creates the client record if needed. 2 min read
  3. Managing an appointment: confirm, mark kept, move, cancelThe appointment record, the seven statuses, drag and drop, the session notes and what the client receives when you move it. 4 min read
  4. Blocking a slot: break, meeting, time offReserve a time when no one can book an appointment: a break, a meeting, a half-day, for the stylist concerned, once or every week. 1 min read
  5. The waiting list: notify as soon as a spot opens upYour clients who want to be notified if a slot frees up: sign-up from the site or by phone, automatic alert on cancellation, results. 2 min read
  6. The team's schedule: hours and time offWho works when: each stylist's hours, up to two slots a day, and their time off. The calendar and online booking adapt on their own. 1 min read
  7. Creating a client record by handFor a walk-in client or someone noted in a book: the first name used at the salon, the phone number used for reminders, the tags, the formula and consent for promotions. 2 min read
  8. The client recordThe salon's memory: contact details, indicators, absences, technical record, last session, preferences, private notes, allergies, team alert, GDPR. 3 min read