Help Centre
How can we help you?
Step-by-step guides, illustrated from the real software, for every screen of your salon.
Just getting started?
Your salon ready in a first week
Discover the studio, set your opening hours, publish your services, open online booking: the recommended path, in order.
Start with the getting-started guideLearning paths
From day one to loyal clients: the guides in the right order.
Launch your salon
Open your studio, set your details and hours, publish your services, invite your team: ready in your first week.
02Run the day-to-day
The calendar, appointments, waiting list, staff schedule and client records: the day at the front desk.
03Take bookings online
Turn on online booking, see what your client sees, set notice and deposit, share your links.
04Take payments
Sell, check out fast, offer gift vouchers, close the day and stay compliant.
05Bring clients back
Promotions, automatic messages, Google reviews, loyalty, SMS: everything that fills tomorrow's calendar.
06Your team and your stock
Roles and access, working hours, commissions, products, supplier orders.
Browse by topic
Each topic matches a family of your studio's menu.
Getting started
Open your salon, find your way around the studio, set up the essentials in a week.
4 articlesCalendar and appointments
Create, move and confirm appointments, manage the waiting list and the team's schedule.
8 articlesOnline booking
Let your clients book on their own from your website, with deposits, reminders and links to share.
6 articlesClients and loyalty
Client records, history, importing your file, client groups, loyalty programme and forms.
7 articlesTill and payments
Take payments, issue receipts, close the day, sell gift vouchers and stay compliant.
8 articlesStock and suppliers
Products, stocktakes, deliveries, supplier orders and restock alerts.
7 articlesOnline shop
Sell your products on your website: orders, in-salon pickup, delivery, returns and promotions.
8 articlesTeam
Team members, roles and access, working time, equipment and commissions.
5 articlesMessaging and SMS
Your e-mails, SMS and alerts: automatic messages, one-off sends, credits and history.
7 articlesMarketing and reviews
Bring clients back: promotions, campaigns, newsletter, Google reviews and visuals to share.
7 articlesMy website
The sections of your website: slideshow, services, team, opening hours, gallery, articles, contact.
10 articlesSalon settings
Contact details, business profile, appearance, search visibility, domain name, legal notices and modules.
9 articlesAccount and subscription
Your profile, two-factor authentication, subscription, invoices and support.
6 articlesMost read
- Your first week with BuiiildGetting started 2 min read
- Creating an appointmentCalendar and appointments 2 min read
- "Creating a promotion: last minute, happy hours, flash sale, premium hours"Marketing and reviews 2 min read
- Discovering your studioGetting started 3 min read
- Preparing and handing over an orderOnline shop 2 min read
- Quick paymentTill and payments 2 min read
Recently updated
- Discovering your studioGetting started11 September 2026
- Your first week with BuiiildGetting started11 September 2026
- Creating your salon and trying it for freeGetting started11 September 2026
- Installing the studio on your phoneGetting started11 September 2026
- Finding your way around the calendarCalendar and appointments11 September 2026
Still stuck?
Can't find the answer?
Our team answers from your studio, under “Help & support”, or by e-mail. A real person, usually within the day.