Writing to support from the studio
A question, an issue, an idea: write to us from "Help & support". The reply comes back in this page, your exchanges stay filed there, and the guides are ready to read right away.
In this article
A question, an issue, an idea: write to us from Exchanges › Help & support in the studio. Our team's reply comes back in this page — no need to watch your emails.
Say first what it's about
A question gets answered, a malfunction gets reproduced, an idea gets noted: it isn't the same work for us. This choice routes your request to the right person.
What we also receive
The page you're writing from and the type of device you're using go with your message — that saves us asking you for them. Nothing else is sent.
Your exchanges
All your requests are filed here, with their status: open, in progress, resolved. You can close a request yourself once it's settled — and reopen it if the issue comes back.
The guides
Step-by-step guides written for you, ready to read right away without waiting for a reply: the first one explains how to collect Google reviews. This help centre is the full version of it.
Frequently asked questions
How do I know if my request has been handled?
Every exchange shows its status: open, in progress, or resolved. You'll find them all filed on this page.
Can I reopen a request I closed myself?
Yes. You can close a request yourself once it's settled, and reopen it if the issue comes back.
What information goes with my message?
The page you're writing from and the type of device you're using — that saves us asking you for them again. Nothing else is sent.
Is there a faster way than writing a message?
Yes: the round button at the bottom right of every page replays the screen's guided tour or answers a specific question directly.
Go further
The dashboard, the menu, the bell, the "View my site" button: five minutes to find your way around your salon's software.
Account and subscriptionMy account: photo, name, passwordThis page is only about you: your photo, your name, your password, your connected devices. Salon information lives in "My site".
Account and subscriptionYour Buiiild subscriptionYour situation today, the no-commitment monthly plan, the higher-tier plan, subscribing or managing at Stripe, and what isn't included.
Need a hand?
Write to us from your studio, under “Help & support”: we answer quickly, with real people.