The loyalty programme: points, stamps, treatment packages
Rewarding those who come back: the programme runs on its own at every till sale. Points or stamp card, threshold, reward, prepaid treatment packages.
In this article
The programme runs on its own at every till sale: the client accrues, and the reward announces itself once the threshold is reached — on the receipt, and in the appointment record.
Four tabs, four tools
- The programme and its rules.
- Treatment packages: sessions paid for in advance (ten blow-dries, five treatments), counted down at every visit.
- Gift cards: their templates and their validity — the sale itself happens at the till.
- Clients: the list of your clients with their balance.
Turning on the programme
This is the programme's switch. Set it up first, turn it on after: sales made before turning it on don't earn points retroactively.
Points or stamp card
Points track the amount spent; stamps count visits, whatever the receipt. Choose based on what you want to encourage: the basket, or the frequency.
What one visit earns
Set the reward first, then this figure: it's what decides how many visits it takes to reach it. Too generous, and the discount costs you at every visit; too stingy, and no one believes in it.
Frequently asked questions
A client has reached the reward, how do I use it?
At payment, the till offers the available reward: you apply it to the receipt in one click. It's also flagged in the appointment record.
Can I give points by hand?
Yes, from the clients tab: adjust a client's balance, with a reason, to make up for an oversight or as a gesture.
Go further
Everyone who books has their own record, created on its own. Finding a client, reading their status, filtering, sorting, exporting.
Till and paymentsTaking a saleBasket, tip, payment: a sale in three steps. Until you've taken payment, nothing is issued; after that, the receipt is final.
Till and paymentsGift cardsSelling a card at the till, finding its balance in two seconds at the counter, reading its status and the life of each card, receipt by receipt.
Need a hand?
Write to us from your studio, under “Help & support”: we answer quickly, with real people.