Gift cards
Selling a card at the till, finding its balance in two seconds at the counter, reading its status and the life of each card, receipt by receipt.
In this article
A gift card is sold at the till like any item, and is then presented as a means of payment: it debits itself, with no ledger for you to keep.
Finding a card
Search by code or by the name of the person the card is for. This is the counter move: someone puts down their gift card, you check what's left on it in two seconds.
All cards sold
Each line shows the remaining balance next to the original amount.
| Status | What it means |
|---|---|
| Active | There's balance left, validity is running. |
| Used up | Everything has been used. |
| Expired | The validity date has passed. |
| Cancelled | The card was cancelled with a credit note. |
| Pending | An online order held it while being paid. It becomes usable again as soon as the order is paid or abandoned. |
The life of a card
The sale that issued it, then each use with its date and amount, each linked to its receipt. Facing a client who disputes their balance, you show the exact line rather than a total.
Frequently asked questions
Does a gift card expire?
Yes, if it has a validity date: once that date has passed, its status changes to "Expired" and it can no longer be used for payment. Validity is set in Loyalty › Gift cards.
I sold a card by mistake, can I cancel it?
Yes, with a credit note: the card then moves to "Cancelled" status and can no longer be used as a means of payment.
Why does a card show "Pending"?
An order placed online held it while being paid. It becomes usable again as soon as the order is paid or abandoned.
Can my clients buy a gift card without coming to the salon?
Yes, from your site, paid online into your account: see Selling gift cards online.
Go further
Basket, tip, payment: a sale in three steps. Until you've taken payment, nothing is issued; after that, the receipt is final.
Clients and loyaltyThe loyalty programme: points, stamps, treatment packagesRewarding those who come back: the programme runs on its own at every till sale. Points or stamp card, threshold, reward, prepaid treatment packages.
Online bookingSelling gift cards onlineYour clients buy a gift card from your site, paid online into your account. The templates, the validity, and what happens at the counter.
Need a hand?
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